Director - Salesforce Managed Services Practice Lead

Job Details :

This is not a “Practice Lead” job.

This is a build.

Most roles in the market are maintenance disguised as leadership.

This one is different.

You’re stepping into a 500-person consulting firm with real demand and a clear mandate:

Build a Salesforce managed services practice that actually sells, delivers, and scales.

No bloated team.

No inherited mess.

You get a capable pod, a real market, built in customers and full ownership.

What you’re actually doing

This is a business inside a business.

Build the offerings

• Define 2–3 real, sellable Salesforce offerings
• Package them into tight scopes (8–12 week motions, clear outcomes, real margins)
• Design and launch a managed services model that scales
  • Clear scope boundaries (not “we’ll just handle it”)
  • Defined SLAs and pricing tiers
  • Structured intake, prioritization, and delivery model
• Build something clients renew because it works, not because they’re stuck
• Turn all of this into repeatable, recurring revenue

Own the P&L

• Pricing, margin, delivery reality
• If you can’t model ROI, this isn’t your role

Drive go-to-market

• Partner directly with sales on live deals
• Lead discovery with healthcare and life sciences clients
• Shape deals instead of reacting to them

Be the Salesforce adult in the room

• Health Cloud, Service Cloud, integrations, workflows
• Understand where Agentforce fits (and where it doesn’t)
• Translate noise into something clients will actually pay for

Build the machine

• Playbooks, positioning, one-pagers, demos
• Certification and partner alignment
• Hiring roadmap as this scales

The environment

• 500-person consulting firm with depth in healthcare, pharma, and life sciences
• Existing demand (you are not starting from zero)
• Strong delivery capability already in motion
• Direct line to leadership
• Real autonomy

What success looks like (12 months)

• 2–3 offerings in market that close deals
• Real revenue tied to your practice
• Clear, defensible margins and recurring managed services revenue
• Sales team pulling you into opportunities
• Early lighthouse wins
• A foundation that scales

Who this is for

• You’ve built or scaled a practice, not just worked in one
• You understand how consulting actually makes money
• You can go from whiteboard → pricing → signed deal → delivery reality
• You’re comfortable with executives and don’t hide behind slides
• You’ve built managed services that didn’t collapse into endless tickets and margin erosion
• You want ownership, not oversight

Who should NOT apply

Let’s be direct.

• Delivery managers who coordinate but don’t build
• Big 4 profiles who ran one massive program and call that “scaling”
• Pure salespeople who can’t scope or price what they sell
• Architects who want to stay technical and avoid business ownership
• Anyone whose “managed services” experience was just reacting to tickets with no structure, pricing discipline, or margin accountability
• Anyone looking for contract work, sponsorship, or a soft landing

If you’ve never owned a number, never built an offering, and never had to make something sell…

This will not work.

Why this role exists

There is already demand.

The delivery engine is forming.

The market is there.

What’s missing is the person who connects:

market → offering → revenue → repeatability

Interview process (fast, high signal)

• Direct conversation with leadership
• Panel with peers and advisors
• Final presentation (teach something you know deeply)

Decisions happen quickly.

Final word

This role is simple, not easy.

You build it.

You sell it.

You make it work.

If your version of managed services is “we’ll figure it out as tickets come in,” this isn’t your role.

If it’s done right…

You don’t just run Salesforce.

You own a business unit.