Salesforce Managed Services Delivery Lead

Job Details :

Managed Services Delivery Lead (Salesforce) – Remote (US Only)

We’re looking for a Managed Services Delivery Lead (Salesforce) to own the “system of work” for a busy Salesforce managed services team: keeping client work organized, people utilized, and small projects moving without a huge PMO. You'll work for a respected, Summit level, and Agentforce partner.

This is a full‑time W2 role for an experienced, US‑based Salesforce professional who enjoys orchestrating work more than doing heavy configuration all day. Must reside in: AZ, CO, CT, DC, FL, GA, IL, IN, MA, MD, MN, MO, NC, NE, OH, PA, SC, TX, VA, WA

READ CAREFULLY PRIOR TO APPLYING

About the role

You’ll support a team of Salesforce consultants and technical resources who handle ticket‑level support and 20–80 hour enhancement projects across multiple clients.

Think of this role as the dispatcher/coach: you won’t be the primary builder, but you’ll know the work well enough to plan it, track it, and help the right people stay focused on the right things.

What you’ll do

• Own the rhythm of work for managed services: intake, triage, backlog/enhancement planning, and lightweight cadences (check‑ins, standups, WIP reviews).
• Partner with each consultant to understand their pipeline of tickets and mini‑projects, help them schedule and sequence work, and act as their “10‑minute‑a‑week” planning coach.
• Track and help optimize capacity and utilization across the team, making sure people are busy but not burning out, and flagging issues early.
• For 20–80 hour enhancement efforts, provide PM‑light structure: basic plans, milestones, dependencies, risks/issues, and clear communication with clients.
• Identify which efforts truly require full project management and escalate/hand off appropriately.
• Maintain a billable component through client‑facing coordination, discovery support, and PM‑light work (not deep architecture or heavy development).
• Use existing tools (Salesforce, PSA, boards, reports) to create simple, reliable visibility into “what’s on deck, who’s doing what, and where we’re at.”
• Continuously tune how the team works: refine simple processes, templates, and routines that make delivery smoother without adding bureaucracy.

What this role is not

To keep expectations clear:

• This is not a people‑management role; you influence and coordinate, but you won’t own formal direct reports.
• This is not a pure architect or senior developer position; others will own the deep technical design and build.
• This is not a heavy enterprise PM role running large, net‑new implementations; the focus is ongoing services/support and smaller enhancement work.
• This is not a fit for someone who needs detailed step‑by‑step direction; you’ll be expected to design and run your own system of work.

Must‑have experience

Please read carefully; applications that do not clearly match these will not be considered.

• 4+ years working with Salesforce in a consulting, SI/partner, managed services, or internal “org owner/admin” capacity.
• Direct experience juggling multiple concurrent stakeholders or clients, including ticket‑level work and small projects, and keeping it organized.
• Demonstrated PM‑light experience: building simple plans, driving follow‑through, managing risks/issues, and owning status for ongoing work.
• Strong Salesforce literacy: comfortable speaking about standard objects, core configuration, releases, and what “good” build and QA look like (even if you don’t do complex config/coding every day).
• Proven ability to work with a high‑energy leader, absorb a stream of priorities, organize them into a plan, and operate with minimal hand‑holding.

Nice‑to‑have (not required)

• Prior experience in a Salesforce managed services / AMS lead, dispatcher, or service delivery‑style role.
• Background as a Salesforce Consultant / Senior Consultant at a partner, looking to move toward delivery/ops leadership.
• Salesforce Admin or Consultant certifications; PM certifications (PMP, CSM, etc.).

How you operate

• Organizer: You naturally create order, plans, and follow‑through where others see noise.
• Service‑minded: You respect the realities of support and enhancement work: context switches, small asks, long‑term client relationships.
• Direct, but collaborative: You can tell busy senior people what needs to happen, without sounding bossy or bureaucratic.
• High capacity: You can handle a constant flow of inputs and use tools to keep yourself and others on track.

Compensation & employment type

• Base salary: typically $130,000 – $150,000 depending on experience and location.
• Bonus/variable: tied to utilization, client health, and delivery outcomes.
• Employment type: Full‑time, W2, remote (US‑based only). No C2C, no 1099, no agencies.

Important notes before you apply

To keep the process efficient and fair for everyone:

• This role is only open to candidates who are:
• Currently authorized to work in the United States on a permanent basis (no sponsorship now or in the future).
• Not on or seeking H‑1B, OPT, CPT, or other temporary student/worker visas.
• We are not engaging with contractors, consulting firms, or staffing agencies for this position.
• This is a senior, hands‑on role; if your interest is primarily in exploring AI, generic “project management,” or unrelated career pivots, this will not be a fit.
• Please apply with a human‑written resume. Generic or AI‑generated bulk applications will be filtered out.

If you genuinely enjoy organizing work for others, understand how Salesforce services are delivered, and want to be the calm, steady center of a busy managed services team, we’d like to hear from you.