Practice Lead

  • Type: Direct Hire
  • Job #195

Join a leading-edge company has enjoyed double-digit growth, and they are just getting started.

This is a rare opportunity to join a company focused on your potential and development every day, where you can enjoy being part of a close-knit team with a global footprint, applying and growing your knowledge of the newest Salesforce capabilities and earning employer-paid certifications along the way.

The Practice Lead is responsible for ensuring successful SI engagements with clients in delivering software development and consulting services. This is a leadership role that contributes to the execution of our strategic goals and initiatives, and ensures service delivery excellence on a day to day basis.

Responsibilities & Duties
Project Delivery Excellence

  • Responsible for customer engagement and client satisfaction
  • Ensure successful project execution from initiation to closure
  • Ensure alignment of project deliverables to customer requirements
  • Oversee the planning of project portfolio
  • Direct responsibility over PMO and the project management team
  • Manage scope, finance, risk, quality, and resources across multiple projects

Business Development Partnership

  • Collaborate on definition of service offerings and SLAs
  • Support business development teams during the pre-sales process
  • Collaborate on project estimation and quoting to ensure successful delivery
  • Contribute to thought leadership in Salesforce SI/ISV/PDO practices and promote our brand on Salesforce community channels

Qualifications & Skills

  • Excellent communication, interpersonal, and negotiation skills
  • Excellent customer-facing and presentation skills
  • Ability to inspire individuals and teams to achieve success
  • Strong time management skills
  • Cost control and budgeting skills
  • Conflict resolution, escalation and problem-solving skills
  • Ability to delegate effectively
  • Risk management
  • Knowledge of various project management methodologies (e.g. agile, scrum, SAFe)

Requirements

  • 6+ years of proven success in managing software development projects
  • Strong expertise in Agile and Waterfall methodologies
  • Experience and proven success in working with remote teams globally
  • Experience and proven success in resolving project risks and achieving “red project” turnarounds
  • Experience in building strong customer relationships
  • Experience working with and advising senior executives
  • Bachelor’s Degree 
  • Solid understanding of the Salesforce Ecosystem
  • Experience with managing complex Salesforce implementations

If you are passionate about creativity, collaboration, and results, apply today!